It is important to us to make your holiday at the Alpenhotel Tirol as pleasant and safe as possible. Therefore, we will implement extensive protective measures for you and our employees. These will be continuously adapted to the official regulations.
The measures are as follows:
Wearing a mouth and nose protector (employees and guests).
Comprehensive basic cleaning and disinfection are standard
Increased disinfection of all contact surfaces.
In order to guarantee the minimum distance of 1 meter, the restaurant furniture was adapted.
The possibility of hand disinfection is guaranteed in all public areas.
Your booked room was cleaned and disinfected according to strict regulations.
All employees are sustainably trained in their field of activity and are informed about changes on a daily basis.
Our employees and we, the Lorenz family, are tested for COVID19 every 14 days.
Flexible cancellation conditions
We understand that you are uncertain because of the daily changing information and have questions about your holiday at the Alpenhotel Tirol.We understand that you are uncertain because of the daily changing information and have questions about your holiday at the Alpenhotel Tirol.
We are monitoring the situation closely, therefore measures might be adapted at sight. We are there for you and are happy to help you with any questions you may have at any time.
We are sure that we will succeed in finding a balance between a good and safe holiday feeling and thank you for your support.
Your HostsThe Lorenz family & the Alpenhotel Tirol Team
Please note the Austrian entry regulations.
We want your holiday to be a pleasure on all levels. However, we can only achieve this if you feel in shape and can fully enjoy your holiday. If you have experienced corona symptoms such as fever, cough, no sense of taste and/or aching limbs in the 2 weeks before your arrival, we ask you not to start your journey.
Not only according to the current situation, but in principle we ALWAYS recommend that you take out travel cancellation insurance.
The Europäische Reiseversicherung not only offers you protection against costs in the event of cancellation or early departure, but also insures various reasons for cancellation due to Covid-19.
On your arrival we will give you a warm welcome, but for your safety we will not shake hands. We have equipped the reception desk with special plexiglass panels. We ask you to keep the minimum distance of 1 meter to other guests not only when checking in, but at all times.
Please, use our disinfection columns, which we have set up in the Hotel Reception area.
When cleaning the rooms, our ladies will, as always, pay attention to full hygiene. All surfaces will be treated with a special wipe disinfection. We clean with antiviral detergents as standard.
A turn town service in the evening is no longer offered automatically. As the guest rooms are your private area, we will enter them as seldom as possible.
For your protection, the restaurant areas are closed to external guests. Despite the actual situation, we will do our best to spoil you, as our house guests, during your half board with our best service as always.
We will extend the meal times a little. In the afternoon we offer our cake and snack buffet from 03.00 pm.to 5.30 pm. In the evening we open the dining area from 06.15 pm., so that there is now rush in the restaurant at any time.
The breakfast buffet will be available during your stay in the usual manner, variety and quality. Our buffet areas have been redesigned in such a way that we can fully comply with the increased hygiene regulations and the associated distance regulations.
The sauna area - is open daily from 13:00 - 20:00. Of course, we can open the sauna earlier on request.
A maximum of 2 - 3 guests from different households are allowed per sauna cabin. We ask our guests to keep their distance and to observe the "household rule".
Galtür is in the fortunate position that chair lifts also lead directly to the ski area. In case you want to avoid a trip with the gondola lift, there are options here.
You can buy your ski passes as before, without any problems and without queuing at the lift cash desk, directly from the hotel reception. The queuing areas at the lifts will be optimized, mouth and nose protection will probably be obligatory.
All cable car cabins, ticket offices and other similar facilities will be cleaned and disinfected regularly.
Please also see the information provided by the Galtür cable cars.
A mouth and nose protector will be compulsory on ski buses. More buses are expected to be available in winter 20/21 to avoid crowds in the first place. This will increase the transport capacity.